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Upmc - Answering service sucks

When I try to call my doctor it goes to an answering service this system sucks I can't even talk to a real person at the office
1.9
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Additional Fees
Customer service
Diversity of Products or Services
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Product or Service Quality
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Staff
Value for money
Website
#1271578
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I hate the fact that I can no longer get my doctor's office when making an appointment. Now you have to go thorough a central calling system. This stranger I'm talking to has all my information in front of him and then he wants to know why I'm making an appointment....
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#1271403
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I was down UPMC last week taking my brother to the hospital and I took my car to valet parking come back out to go get my car they stole my money out my car and that's just the second incident I have first incidentit that I had it was last year when I had a stroke I...
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#1271245
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Upmc - When i called help line 30 min of sayin the same thing

I never did get anyone I did go to dr blinn in west view for my checkup and his office staff helped me
#1261023
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Contacted UPMC to dispute a claim as the doctor outright lied per what the representative advised on the phone. He said that I didn't try to schedule appointments after completing a program. I advised them I had the telephone records to prove that I did and they...
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Product
#1256256
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UPMC never gives the same answer. i as a question about my medication and i get one answer then when i talk to another person they say something completely different. I was told before going on the health insurance that my medication would be paid for after i hit the...
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Anonymous
Anonymous

State of PA had allowed this corporate hog to take over the state. PA needs to take back their health insurance and stop the illegal monopoly that especially our governor Wolf...

Anonymous
SC Matters

PA needs to take back their healthcare from the illegal monopolizing UPMC. The state especially Governor Wolf allows these corrupt money hogs to dominate. Everyone needs to be...

#1242358
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Upmc - Calls not being returned

Tried to contact H.R. but calls not being returned. My contact number is (412)712-2741
#1241618
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Every time my dr. prescribes a medication that has helped me in the past or could help me, UPMC takes several weeks to tell me they will not approve those medications. I was on one medication for 4 months (that they first approved) then when my dr. wrote out a new...
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1.4
I didn't like
  • Them denying the ability to take meds that help me
#1239090
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UPMC tends to ignore the insurance company and bill the full amount. for example - on a billing for 750.75 to my insurance the bill states that 33.75 was paid by my insurance (Tricare) and UPMC billed me for 717. Problem is i went to Tricare (Humana) and they said that...
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1.0
#1235941
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you need more people working in the office. i had my doc recommend a mri for a knee injury. this was at 9am, at 3 i got a call it was being done. i went up to excela to schedule. the next day i get a call no authorization was done. my mri cancelled. my ins. co. aetna...
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1.0
I didn't like
  • Insurance coverage
  • Customer service
#1231023
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