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1.3
On 8/4/2021 I went to the emergency room at UPMC Hanover at about 2am with severe mouth pain from an infected tooth and a small abscess. I told both the receptionist and the physician that I had an appointment to see the dentist and that I was ONLY seeking something...
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#3521868 Review #3521868 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Service
Upmc Emergency Service
Pros
  • Facility was reasonably clean
Cons
  • Poor healthcare coverage
  • Diagnosis guessing
  • Customer service
Loss
$100
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Waiting 2 hours for endoscopy for my wife. Checked in as told before 12:15

1.6
Original review updated by user Jun 22, 2022
Still waiting. 2 hours. Was told we were first after lunch ??? Go to Hamot or St Vincent. Every time at Hamot Surgical Center it's the same thing. 2 hours of our lives we'll never get back...wow they just called her back. 2 hour wait for a scheduled outpatient procedure. And I'm tired of listening to miserable old woman doing checkin complaining how tired she is and looking at merchandise bought leaning against the wall.

User's recommendation: See above.

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#3695895 Review #3695895 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Do the procedure when you're supposed to

Unsatisfactory.

1.1
I went to a UPMC center to have blood work done & a nurse that attended to me, was very disrespectful & unprofessional for no reason at all. She kept roughly tossing items in a trash bin, speaking in a extremely rude & passive-aggressive tone. While she was completing my blood work, she aggressively JAMMED the needle syringe into my arm.
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#3683196 Review #3683196 is a subjective opinion of poster.
Location
Williamsport, Pennsylvania

Incidents

1.0
This is the absolute most awful hospital , please do not go , so many horror stories , My husband had to be transfered to another hospital my son had to be transfered to another hospital , friends left this hospital for not getting correct care . I also have had this . My Dr and my heart DR both told to never go back there again .Now I know why .

User's recommendation: Lancaster General.

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#3226425 Review #3226425 is a subjective opinion of poster.
Location
Ephrata, Pennsylvania

I am furious at the lack of information that resulted in my missing my appointment this morning

1.6
Made a dermatology appointment for today and was told to go to the Falk clinic. Upon arriving i was told that the doctor in question wasn't there on Mondays and to go to the Kaufman building. I went there but couldn't find her name in the directory. After asking several people, a young lady directed me to the montefiore hospital information desk. They sent me back to the falk clinic. After wasting an hour and a half looking in vain, I returned home . I tried to call several times the office number and was told by the answering machine that the switch board wasn't working today because of recess. This is outrageous! It left wondering who is running this operation. I am furious!

User's recommendation: Don't know at the moment.

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#3179391 Review #3179391 is a subjective opinion of poster.
Location
Aliquippa, Pennsylvania

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Verified Reviewer New Reviewer

Terrible Healthcare

1.9
Concerns about health is taken very lightly and/or ignored. They guess at diagnosis and do not treat properly. When expressing to the doctor about lack of medical care, they respond in an unprofessional manner. And will put you through the same tests they already performed. If the bloodwork returns ok....then you are ok?? Don't ask a doctor to fill out necessary forms, they either use the wrong forms, take weeks to complete it, or just fill out the wrong/or just any information. They perform the least amount of work that they can.

User's recommendation: Beware of those red flags.

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#3063678 Review #3063678 is a subjective opinion of poster.
Location
Williamsport, Pennsylvania
Service
Upmc Medical Care
Cons
  • Unprofessionalism
  • Non patient oriented
  • Non compassionate
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.2
UPMC - Understaffed, lack of beds, 15- 30+ hours in ER for people
Original review updated by user Dec 06, 2021
I was in ER on the 29th of October 2021. There were people who were there literally sitting for more than 15 hours when we got there. There were people who might have checked in but were not treated. The place was literally packed when we checked in around 6:30ish pm....
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#3039825 Review #3039825 is a subjective opinion of poster.
Location
Springettsbury, Pennsylvania
Cons
  • Lack of staff
  • Uncomfortable seating
  • Slow triage
Preferred solution
listen to their customers
New Reviewer

Poor customer service

1.0
Your customer wait time is absolutely ridiculous!! every time I try to all my Dr. there is at least a 15-30 min wait. When you screw up and don' t do what you are supposed to (for instance order blood work for an appt) who is inconvienced? The pt everytime. I was told I should not call on Monday and you need more help. HOW is that my Problem? I find these excuses maddening frustrating. It is time

User's recommendation: Get your call times fixed and get your employees to do the job!!!!

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#2889376 Review #2889376 is a subjective opinion of poster.
Location
Penn, Pennsylvania
Preferred solution
Fix the problem if not I will be looking for another provider, you are not ThE only provider in the area, as much as u have tried to be a monopoly in this areA. You have a lot of work to do!!!
New Reviewer

Charging me for bills

1.1
UPMC has charged me multiple time for bills that I'm not even responsible for since I'm abroad and have not used the insurance for months! This literary feels like a scam from UPMC itself!!! Plus, I've been trying to solve this issue and the customer support is horrid and demeaning! I do not recommend this insurance at all!

User's recommendation: 0/10 find something else.

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#2887777 Review #2887777 is a subjective opinion of poster.
Location
Green Tree, Pennsylvania
Cons
  • Customer service
  • Demeaning
Preferred solution
To stop sending me bills that I’m not even using their service

Horrible Customer Service and ineffective care

1.9
UPMC claims they are the best hospital in Pittsburgh but that is because they are a monopoly. UPMC is often in fraud causes. UPMC needs to update their app and systems to sync with Epic Systems and Apple HealthKit. UPMC also needs to bring the Blue Cross alliance in-network. UPMC also needs to educate its secretarial staff because they make many, many mistakes. Also UPMC needs to require every doctor to be scheduled through their app without calling the office.

User's recommendation: Live elsewhere until UPMC gets better.

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#2860867 Review #2860867 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Potential fraud

Take my call! Okay, you still wont talk to me, Ill need to use a different approach. Ive never been through anything as ridiculous as this.
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#2649045 Review #2649045 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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Verified Reviewer New Reviewer

1.0
Would like to express how disappointed I am with a Dr.Roach at the ER on Friday April 23 into Sat April 24 never have I ever experienced a doctor stand 4 to 6 foot away from a patient ask where the pain is and what the pain level is and not even touch or listen to them...
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#2529951 Review #2529951 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Cons
  • Rude awful doctor

Recent experience with my mother

1.0
They are totally upmc oriented. What is easy and convenient for them No patient concern So busy that pain or circumstances mean nothing to them My experience did not get to this level but talked with friends that if you question Their authority they just tell you they cannot treat you Obviously I dont know financial details but with upmc its all about the money

User's recommendation: If you have something serious check Cleveland clinic , Hershey or somewhere . But upmc is not the place.

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#2502260 Review #2502260 is a subjective opinion of poster.
Pros
  • Local
Cons
  • Non patient oriented

Annoyed

I have called twice to order a new card. When I call back they say the previous representative did not place the order.

User's recommendation: Drink before calling or dealing with them.

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#2473810 Review #2473810 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Lack of transparency about medical procedures

1.5
Upmc mercy surgeon with the first letter of last name "R" performed two additional medical procedures that didn't meet the standard of care and he didn't tell me anything about beforehand while I was under anesthesia. I suspect I was being used as a training tool for the resident (who i found out afterward "assisted" with the procedures). As a result I was exposed to extra radiation..tissue damage (doc said he found damage but didn't fix it and said it was old...I doubt that. When I tried to ask the doc about it he refused to speak with me. And there were a bunch of violations during the whole process from start to finish that indicate poor quality of care. I could write a chapter.

User's recommendation: AVOID.

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#2407621 Review #2407621 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania

1.7
Had a minor procedure scheduled at UPMC Mercy with a dr. Rusilko. Then he decided to do 2 additional invasive medical procedures on me while I was under anesthesia without verbally telling me beforehand. They were not medically necessary and not within standard of...
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#2407606 Review #2407606 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania

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