Thomas D Jew

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Verified Reviewer

Poor service

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Don't waste your time going here commutation is horrible pretty much told me to another dr.after multiple mris and xrays total waste of someone's time go somewhere else I thought I was going g to get scheduled for surgery only to be told nothing just totally nothing
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Cons:
  • Also mess up persciptions

Preferred solution: Just get your act together

User's recommendation: If your a veteran do not use this pdont wastelace after multiple mris xrays someone they call Dr V couldn't find anything communication is horrible don't waste your time

Gold D Qpg

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Disappointment for Healthcare

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Upmc is having their physicians lie and not prescribe pain medication after surgical procedures. Do they realize suicide rate is up 150% due to patients not being able to control pain!

If you are going to force your doctors to drink the kool-aid then they need to post on their doors no control substance. When people have surgery and you are telling them to take 3000 MG of Tylenol it's absolutely absurd.

Pain medication is needed for cancer patient, c sections, knee replacement and anything else that requires your body to be opened. Please stop spreading lies and treat women and men like humans and not robots

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Preferred solution: Nothing. Awareness

User's recommendation: Make sure you get pain meds prior to your surgical procedure. If not find another hospital

1 comment
Guest

What procedure was done,

Rachelle K Ysx

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Verified Reviewer
| map-marker Hanover, Pennsylvania

Poor patient relations at UPMC Hanover

Last evening my son accompanied his 1 yr. old daughter in the ambulance because she had food lodged in her throat. The medics were wonderful. When his wife, the child's biological mother arrived, she was not allowed back into the ER. She calmly asked twice. The second time she asked to trade places with her husband. They said no! It was only when the doctor arrived that she was brought back. The doctor was not happy that they wouldn't let her back. Is this even legal? When we tried to call to complain we couldn't get through or were disconnected. We tried several lines!
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Pros:
  • Medics and the doctor were great
Cons:
  • Receptionist and the charge nurse were useless

Preferred solution: Apology

User's recommendation: The entire staff wasn't horrible, just the charge nurse.

Harold H Xcp

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Verified Reviewer

Poor mgmt from top to bottom

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Poor customer service reps.,also mgmt. I have been trying to set up direct deposit using the shop healthy app. For abt 3wks.reached9 out to customer support and know one has been able to figure it out, so know one followed up with me as promised, this company needs to start by firing president, and vice president, because leadership starts at the top,will be leaving upmc when annual enrollment starts in October, also filed a complaint with dispute dept. Have not received a phone call from them either!!!
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Preferred solution: Get better customer service support

User's recommendation: Look elsewhere for your health care needs

Soo Uid

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Verified Reviewer
| map-marker Ashland, Virginia

SCAM- Overbilled for Zero Care

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I recieved an $800 bill to speak to the nurse for 5 minutes to tell me i needed to get pre-authorized for a different test. $800 for nothing! SCAM
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Loss:
$800
Cons:
  • Scam

Preferred solution: Price reduction

Adley Stv

Very poor operations/access to care and specialists.

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When I moved to Pittsburgh from New York City, I felt relieved that I was coming to a city with what I thought was a good health system. I soon found out that managing one's care at UPMC is a full time job because the operations and logistics are the worst I've ever experienced, and I now have a few experiences within UPMC after two years that support this.

I had one harrowing, 9 hour Emergency Room wait for a suspected clot, I also scheduled a colonoscopy back in NYC after a positive screening result, and not being able to be scheduled for over 3 months, and I waited 4 months to get into see a physiatrist. While the doctors are good, the system is completely unfriendly to timely access and scheduling, and I was shocked to read that the CEO specialized in business operations! Maybe the executive operations are going well, but it's not good for patients.

This could easily be improved with focused quality and the right management, but none of my experiences, as well as discussions with the employees support this. In face the docs and employees all agree and they are victims of this very poor system, as well.

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Preferred solution: Apology

Lori S Mqs

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Verified Reviewer
| map-marker Frackville, Pennsylvania

Terrible place upmc york

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So this is the second time in about 5 weeks that I had my mother here. I'm sitting here right now.

I brought her in for stroke like symptoms. They did all the testing while in the ED. i went to get a bite to eat. I was gone for 40 minutes.

When I left my mother hit the call button to have someone help her to use the bathroom. When I came back she was laying in her own urine because no one answered the bell. She said she hit it 3 times. When I finally left for the night at 4pm the person that does the swallow therapy was to be in.

She was to be doing her rounds. Well here it is the next day and we were told that the order was done yesterday but wasn't put in until 808 this morning. And the doctor was only in for 5 minutes and told her that she was the priority. So the last time she was in when the doctor came in to see her that time...

for 5 minutes also. They didn't even know what she was in for. They siad she was in for diarrhea but she wasn't.

She was in for dehydration and UTI. So at this point I don't think I'll bring her out anymore to this hospital because they have dropped the ball to many time for my liking.

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User's recommendation: Do not use this place

Doreen E Thx

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Verified Reviewer
| map-marker Erie, Pennsylvania

Absolutely terrible medical care!

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My mother was tired, weak, lethargic with high blood pressure. Her doctor said to take her to ER. Took her to West Shore UPMC. Waited over 6 hours. They said they were short handed and had NO BEDS! Advised us to go home and see family physician. SHE HAD A STROKE and ended up in Holy Spirit Hospital!
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Cons:
  • Treat everyone like a hypochondriac

User's recommendation: DO NOT GO TO WEST SHORE UPMC

Anonymous
map-marker Montoursville, Pennsylvania

Stop Masking

My husband is a UPMC employee and since the mask policy was put back in place *** been sick three times. The last time he had to take off due to illness was in March 2023 before the policy was lifted. You want to know how many times his wife has been sick? ZERO. How about you do that kind of research and stop doing a disservice to your patients and more importantly the people about keep you in business - YOUR EMPLOYEES and stop making them wear masks! Sincerely - fed up wife of a UPMC employee
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User's recommendation: Do not recommend

Carol Ynl

Upmc sucks

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I have been sitting in the waiting room for over 4 hours havent been seen even though I can not breathe been here on Christmas Day same thing all the way around
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Preferred solution: Apology

Jing Y Ymb

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Super unfriendly for non-UPMC insurance holders

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The whole UPMC system is very unfriendly to non-UPMC insurance holders! I visited a physician assistant for stomach and they did blood test on me for general health panel. The general cost of a general health panel is at most 500 (my friend who has UPMC insurance) but they billed over 1000 and I have to pay 300 after insurance... Most importantly, I cannot dispute it at all, they just say that is how much the hospital charged!
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Loss:
$200
Cons:
  • Price too high

Preferred solution: Full refund

User's recommendation: Do not go there if you do not have UPMC insurance

Devian Pez
map-marker Newville, Pennsylvania

Poor medical service!

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My mother became weak, tired and lethargic. Her family physicians said to take her to ER. I made the mistake of taking her to West Shore UPMC. Sat in waiting room for 6 1/2 hours! Was told they were short handed and had no beds! SHE HAD A STROKE!!! I wouldn't take my dog to that hospital!!! God Bless Holy Spirit Hospital!
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User's recommendation: DO NOT GO TO UPMC WEST SHORE

Ray H Tvi

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Over charged , recover $1000 mistake after 5 years of payments

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I was Billed $75000.00 for medical treatments, and 5 years later they added another $1000.00 for Billing mistake they call it !! *** Y*** This is a rip off so your CEO can cash on Millions from Federal and State contributions, I will look for another Insurance company but you all the same M** *** I wish there is A Class Action against your none sense
View full review
Loss:
$1200
Pros:
  • Name
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: .Don't *** Use this Company

Hospitals, Clinics and Medical Centers Expert Talks

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Jan 6, 2022

COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Anonymous
map-marker Pittsburgh, Pennsylvania

Horrible

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Just another money driven company out to get what they can from you. They are not thorough and really dont care about patients
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Amador Jhm
map-marker Greensburg, Pennsylvania

I have hives since august 17 3 days post ACDF by Dr. Gertszen They have done nothing to help me. I have repeatedly ask for the material used to have patch testing by my dermatologist in dubois. said

Allergic reaction to disc implants on August 14, 2023. I have hives since August 17,2023 the office has just blown me off. I have been to the ER 4 times been to 2 allergists my dermatologist in Du Bois. An allergist/immunologist at the Cleveland Clinic. All lab work and dictation sent to Dr. Gertszen. No reply. Dr. Pearce prescribed Allegra, famotidine, and Cyclosporine I still have hives now in my back.
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Robert Y Iwx
map-marker Lock Haven, Pennsylvania

They have terable doctors

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My mother passed away from cancer because upmc has a doctor that ignored how my mom was feeling. We decided to take her to another provider that doctor did what should have been done just to find out that she had cancer all though her body. She passed away. When I brought this is their attention they ignored it with excuses. There is no excuse for this.
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Preferred solution: Apology

User's recommendation: Do not go here

About

Related Companies

Upmc Health Plan

Summary

UPMC is a non-profit health care organization based in Pittsburgh, PA. The establishment operates more than 20 medical institutions, including campuses, regional and community hospitals, as well as Children's Hospital of Pittsburgh and the Magee-Womens Hospital. Moreover, UPMC provides health insurance, rehabilitation, retirement, home health care, and long-term care through about 15 senior living facilities. UPMC has also international presence, including a transplanting facility in Italy, cancer centers in Ireland, as well as other facilities and laboratories in the UK and China. In addition, the organization is involved in scientific and medical researches. The UPMC has direct and tight-knit relations with the Medical University of Pittsburgh.

UPMC reviews and complaints

UPMC is ranked 504 out of 3939 in Hospitals, Clinics and Medical Centers category

Area Served

USA

Payment Methods

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