My wife had an leg amputated below the knee last week at UPMC East. The Surgeon was one of the traveling hoard of UPMC doctors who operate at nearly all their regional hospitals.
Registration, pre-op and the surgery went 100%. Her Post operative care was mediocre at best. The Anesthesiologist forgot to sign the order for the nerve block medication! My wife had the catheter around the nerves but no medicine, and no other doctor "knew anything about it" so she had to suffer excruciating pain for twenty-two hours before a representative for her Surgeon contacted them.
Second, her stump dressing came off and since none of the nurses knew the correct way to re-dress it, the nurse re-used the dressing which had fallen on the floor! Third, my wife has third stage kidney disease-any other time she's been in the hospital, they pulled kidney function lab work every day- UPMC East NEVER checked her kidneys, plus they didn't keep her blood sugar levels in check either. Fourth, she was to have only 10 minutes of out of bed time per hour and no physical therapy. UPMC had her sitting in a recliner much of the day and doing PT three times per day at great risk to the incisions on her new stump.
Finally, they were to put fresh dressings on the stump a minimum of twice per day. On her third day there, they never changed the dressing or even examined her stump.
The staff is polite and kind however they do the least amount of critical care possible. I've never seen a hospital run this way and hope I never do again!
Review about: Upmc Medical Care.
Reason of review: Poor customer service.