UPMC Phone Numbers and Emails

Toll-Free Number:

  • (800) 533-8762

Customer Service:

  • (412) 647-8762
  • (866) 884-8579

Accounting/ Billing:

  • (800) 371-8359
  • (844) 591-5949

Legal:

  • (412) 647-6286
    Privacy Inquiries

Media:

  • (412) 647-3555

UPMC Email:

Customer Service
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How to Contact UPMC Customer Service?

Most Popular Number:

(800) 533-8762
Total calls: 15 Last call: Feb 18, 2024

What Is the UPMC Customer Service Phone Number?

The UPMC phone number to call customer service is 1-844-591-5949. You can use this helpline to contact the UPMC customer service team whenever you need help or have questions. You can dial 1-833-422-1556 to discuss your issues with the customer care representative. This UPMC contact can be used for international calls. The phone number for general information about the company and its services is 1-412-647-8762. To call the corporate office, dial 1-800-533-8762. You can also reach official representatives at 1-412-946-8858. If you are a current user and need assistance, dial 1-866-884-8579. The Patient Financial Services Center is available at 1-800-371-8359. You can reach the Media Relations Team at 1-412-647-3555.

What Is the UPMC Corporate Office Address?

The UPMC headquarters address is UPMC, 200 Lothrop, St. Pittsburgh, Pennsylvania, PA 15213-2582, United States. You can mail your customer service-related questions, including complaints and compliments, to the UPMC corporate office. The customer care team will respond to your request as soon as they investigate the issue. The same UPMC address can be used for official correspondence and documents.

If you need the address of a specific office, you can find it on their website. Click the Locations button at the top of the homepage and select the region from the drop-down menu. Choose the health care services you need to see UPMC contacts and addresses in this area.

Can I Email UPMC Customer Care?

You can email the customer care representatives using the online form on the company website. Scroll the Contact Us page down till you see the contact form. Fill it out with the required information and your inquiry details. You can select the preferred way of communication, and the customer service team will contact you, offering ways to resolve your issue after they study your request.

You can also use the direct UPMC email address if you are a current user and require assistance. Send your concerns, complaints, or compliments to the following UPMC email: help@myupmc.com, and the professional agents will handle your problem.

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Contact Information

UPMC Website:

UPMC Help Center:

Corporate Office Address:

UPMC
200 Lothrop St.
Pittsburgh, Pennsylvania 15213-2582
United States

UPMC Customer Service Reviews

1.2 / 5
Bad
Harold H Xcp
Poor mgmt from top to bottom
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor customer service reps.,also mgmt. I have been trying to set up direct deposit using the shop healthy app.

For abt 3wks.reached9 out to customer support and know one has been able to figure it out, so know one followed up with me as promised, this company needs to start by firing president, and vice president, because leadership starts at the top,will be leaving upmc when annual enrollment starts in October, also filed a complaint with dispute dept. Have not received a phone call from them either!!!

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LeslieJay C Ucq
I had emergency room care. Excessively high bill. Inability to communicate with customer service.
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1.0

I had an emergency room visit on June 12, 2022. The billing was 42,000 + for 13 hours in their ER.

Drugged seemingly the whole night. No communication with me or my wife about treatment. Drugges again before the laparoscopic operation for appendicitis. Kept in the recovery room for two hours extra.

Billed 5,000 $ for two extra hours. Lost my medical card information from Switzerland. MyUPMC was registered with a local address not my Swiss address. Was contacted by a Customer Service person after many tries on my part to communicate about my billing which was not received until November late.

It would not have been received unless I was the one who reached out. Tried to contact Angela Charonis Director of Customer Service. Not available by phone or email. Referred to Jolene D'Andrea and she does not pick up her phone or return messages.

Tried to call 412 - 647 - **** and no information was given by the recording about the services I need. Just a poor, poor organization that is just completely disorganized and brokenN

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James K Ytc
Tried to schedule an apt and wasn't able.
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1.0

I tried twice to call and schedule an appointment as a new patient. Waited on hold for 20 minutes both times and then the call just ended.

I also tried to schedule an appointment with my son's pediatrician and had the same problem.

I finally just ended up going to the office and scheduled it in person. The doctor I was trying to see for myself is a great doctor and very well regarded but UPMC scheduling/customer service is absolutely terrible.

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Summary of UPMC Customer Service Calls

77 TOTAL
CALLS
03:30 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UPMC?

Request for Information Question:

  • “To find out my coverage”
  • “Need to find out if a walker is covered by Upmc for life”
  • “Appointments”

Product/ Service Question:

  • “To gain access to my son's medical portal”
  • “I need new insurance card”
  • “Medicare insurance question”

Cards Question:

  • “Need new medical cards”
  • “Need info about I'd number and cards”

Payments and Charges Question:

  • “Need billing resolution. Excessive.”
  • “Why am I charged”
  • “Potential fraud”

Staff Question:

  • “Customer service”
  • “Up coming service”

Employment Question:

  • “My 1099 for 2021 tax year”

Other Question:

  • “Dentist”
  • “Allergic reaction to disc implants on August 14, 2023. I hhave hives since since August 17,2023 the office has just blown me off. I have been to the ER 4 times been to 2 allergists my dermatologist in Du Bois. An allergist/immunologist at the Clevela”
  • “Want to know what coverage U have”

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