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2.4 Based on 14 reviews
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  • Customers like
    • Nursing care and physicians 2
    • Answered the phone 1
    • Er room staff and the nursing staff 1
  • Customers don't like
    • Insurance coverage 3
    • Careless billing services 3
    • Paying twice for same service 2
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  • From mobile
  • Aug 19
  • #903472

I sat for two hours to get blood drawn as thry on called 1 person back in an hour.

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  • From mobile
  • Aug 12
  • #899394

UPMC takes one minute to extra charge patient and takes more than 8 months, saying mailed out a check but very irresponsible, still no refund received.

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The UPMC insurance for you totally sucks. UC diabetes is on a rampage and is considered a a life-threatening situation. But when a doctor leaves a practice UPMC send out a letter leaving you know what is going on but when it comes to the insurance like for your diabetic supplies when they stopped dealing with a company they do not send you out a letter leaving you know that they do not deal with them at all anymore. What is a person supposed to... Read more

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  • From mobile
  • May 27
  • #855332

I had a routine annual blood test performed at a upmc facility. The test , as upmc said cost $925. They only covered $452, leaving the remainder for me to pay. This was with their insurance. I inquired at Lab Cor , for the same blood test , WITHOUT insurance would cost $275 !!!! It sure looks like to me to be a major rip off !!!!

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Their billing department is a joke. At first I was told I was about to be sent to collections a few days after I got my first invoice! The rep said they may have gotten lost in the mail...Then they are requiring $250 each month to keep my bill out of a collections agency and I simply can't just stop paying my rent and other bills to afford this! They refuse to work with me and their "supervisor" Christine only suggested to wait until it's sent... Read more

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on may 20th 2016. my drug addicted daughter decided to get even with me for having her boyfriend arrested for kicking in my front door. she called the resolve crisis center and told them several lieas about me. they talked to me , 2 of my other daughters then, even though the female worker told myself and the police the complaintant was obviously high, they permitted her to fill out 302 papers on me! and the ... Read more

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Please, DO NOT join this plan!!! Only about half of your prescriptions will be covered!! You do not want this company if you rely on prescriptions for every day comfort, or every day life. I have many of both, and need to have "pre-auth" for every day coverage. Pre-Auth =Pre Authorization. Do you want to go through this with every prescription you have? Well, I have had to. It sucks!!! Right now my *** are raw underneath because this... Read more

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  • From mobile
  • Apr 01
  • #821217

ihadbeen averloyal andhappycustomerofUPMCforLifefor8Years.Then myUPMCNephrologistdiagnosedmewithStage4KidneyDisease,andtheHealthPlan dis-enrolledme,statingmissedpayments.AbsoluteRubbish!

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UPMC needs some serious review and investigation by the State Health Dept. what I saw as a patient there for over 6 weeks was deplorable in some cases. Nurses who verbally abused elderly patients, 8th floor of montifiore, staff using patient areas for their own use, watching sports, tv. Medications often late, poor attitudes, and in one case a nurse who out and out lied about a situation just to get back at the patients family. Not all were... Read more

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UPMC really needs to reassess their credentialing process as well as their standards for 'qualified professionals'. They do not let new providers on panel even with exception for current clients already under care. They do not reimburse for out of network coverage. It is a shameful thing to offer under qualified professionals who market themselves as experts without training; and yet, UPMC refuses to allow highly qualified professionals on... Read more

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