
UPMC
UPMC Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPMC has 1.5 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Er room staff and the nursing staff, Nursing care and physicians, Accepts my insurance.
Cons: Insurance coverage, Customer service, Diagnosis guessing.Recent recommendations regarding this business are as follows: "The entire staff wasn't horrible, just the charge nurse.", "Do not recommend", "Look elsewhere for your health care needs", "Do not use this place", "DO NOT GO TO WEST SHORE UPMC".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPMC has 1.5 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Er room staff and the nursing staff, Nursing care and physicians, Accepts my insurance.
Cons: Insurance coverage, Customer service, Diagnosis guessing.Recent recommendations regarding this business are as follows: "The entire staff wasn't horrible, just the charge nurse.", "Do not recommend", "Look elsewhere for your health care needs", "Do not use this place", "DO NOT GO TO WEST SHORE UPMC".
Most users ask UPMC for the apology as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews









This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor patient relations at UPMC Hanover
- Medics and the doctor were great
- Receptionist and the charge nurse were useless
Preferred solution: Apology
User's recommendation: The entire staff wasn't horrible, just the charge nurse.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor mgmt from top to bottom
Preferred solution: Get better customer service support
User's recommendation: Look elsewhere for your health care needs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |SCAM- Overbilled for Zero Care
- Scam
Preferred solution: Price reduction
Very poor operations/access to care and specialists.
When I moved to Pittsburgh from New York City, I felt relieved that I was coming to a city with what I thought was a good health system. I soon found out that managing one's care at UPMC is a full time job because the operations and logistics are the worst I've ever experienced, and I now have a few experiences within UPMC after two years that support this.
I had one harrowing, 9 hour Emergency Room wait for a suspected clot, I also scheduled a colonoscopy back in NYC after a positive screening result, and not being able to be scheduled for over 3 months, and I waited 4 months to get into see a physiatrist. While the doctors are good, the system is completely unfriendly to timely access and scheduling, and I was shocked to read that the CEO specialized in business operations! Maybe the executive operations are going well, but it's not good for patients.
This could easily be improved with focused quality and the right management, but none of my experiences, as well as discussions with the employees support this. In face the docs and employees all agree and they are victims of this very poor system, as well.
Preferred solution: Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible place upmc york
So this is the second time in about 5 weeks that I had my mother here. I'm sitting here right now.
I brought her in for stroke like symptoms. They did all the testing while in the ED. i went to get a bite to eat. I was gone for 40 minutes.
When I left my mother hit the call button to have someone help her to use the bathroom. When I came back she was laying in her own urine because no one answered the bell. She said she hit it 3 times. When I finally left for the night at 4pm the person that does the swallow therapy was to be in.
She was to be doing her rounds. Well here it is the next day and we were told that the order was done yesterday but wasn't put in until 808 this morning. And the doctor was only in for 5 minutes and told her that she was the priority. So the last time she was in when the doctor came in to see her that time...
for 5 minutes also. They didn't even know what she was in for. They siad she was in for diarrhea but she wasn't.
She was in for dehydration and UTI. So at this point I don't think I'll bring her out anymore to this hospital because they have dropped the ball to many time for my liking.
User's recommendation: Do not use this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Absolutely terrible medical care!
- Treat everyone like a hypochondriac
User's recommendation: DO NOT GO TO WEST SHORE UPMC
Stop Masking
User's recommendation: Do not recommend
Upmc sucks
Preferred solution: Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Super unfriendly for non-UPMC insurance holders
- Price too high
Preferred solution: Full refund
User's recommendation: Do not go there if you do not have UPMC insurance
Poor medical service!
User's recommendation: DO NOT GO TO UPMC WEST SHORE

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Over charged , recover $1000 mistake after 5 years of payments
- Name
- Everything else
Preferred solution: Full refund
User's recommendation: .Don't *** Use this Company
Horrible
I have hives since august 17 3 days post ACDF by Dr. Gertszen They have done nothing to help me. I have repeatedly ask for the material used to have patch testing by my dermatologist in dubois. said
Hospitals, Clinics and Medical Centers Expert Talks
They have terable doctors
Preferred solution: Apology
User's recommendation: Do not go here
Web-sight contradicts it’s self.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Excessive phone waits
This is for Harrisburg area only. Pittsburg seems to have something that works.
What good is having a phone number to call if no one answers? . 3 calls to UCPA today approximately 1:30 listening to thank you for holding each time for 10 minutes. Only option 1 addressed appointments.
Option 2 nurse line no different. I could have used the Doctor line ( Im a retired ER doctor) but that is not right either. AND, the Portal doesnt offer enough customer service options to message either. What the alternative?
Im doing it. I cant see any other business ( that corporate medicine has become) staying in business. But, we are captives to the monopoly. Hershey is not an alternative , in my opinion, for physicians or availability.
UPMC does that well Im thankful. Whats the reason for not answering calls? Volume of calls? Short staff?
The bottom line in the budget ?
Enough. Thank you reading
- Better health care process
- Feedback method
- Telephone problem
Preferred solution: Answer the phone in a REASONABLE wait time
User's recommendation: There’s not much else to do except to wait & hope that someone will eventually answer the call. There’s no other feedback available to UPMC so “p***edconsumer.com “ at least allows for some Avenue. Even if this message was seemingly ignored, at least I heard back from the Urologist office. But that doesn’t address the problem. Last : “Thucydides 416BC :”the strong can do what they can and the weak suffer what they must".
About
UPMC is a non-profit health care organization based in Pittsburgh, PA. The establishment operates more than 20 medical institutions, including campuses, regional and community hospitals, as well as Children's Hospital of Pittsburgh and the Magee-Womens Hospital. Moreover, UPMC provides health insurance, rehabilitation, retirement, home health care, and long-term care through about 15 senior living facilities. UPMC has also international presence, including a transplanting facility in Italy, cancer centers in Ireland, as well as other facilities and laboratories in the UK and China. In addition, the organization is involved in scientific and medical researches. The UPMC has direct and tight-knit relations with the Medical University of Pittsburgh.

UPMC is ranked 497 out of 3844 in Hospitals, Clinics and Medical Centers category
USA
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