UPMC
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UPMC Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPMC has 1.5 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Er room staff and the nursing staff, Nursing care and physicians, Accepts my insurance.
Cons: Insurance coverage, Customer service, Diagnosis guessing.Recent recommendations regarding this business are as follows: "Make sure you get pain meds prior to your surgical procedure. If not find another hospital", "The entire staff wasn't horrible, just the charge nurse.", "Do not recommend", "Look elsewhere for your health care needs", "Do not use this place".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPMC has 1.5 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Er room staff and the nursing staff, Nursing care and physicians, Accepts my insurance.
Cons: Insurance coverage, Customer service, Diagnosis guessing.Recent recommendations regarding this business are as follows: "Make sure you get pain meds prior to your surgical procedure. If not find another hospital", "The entire staff wasn't horrible, just the charge nurse.", "Do not recommend", "Look elsewhere for your health care needs", "Do not use this place".
Most users ask UPMC for the apology as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top UPMC Reviews
"Don't take it personal"
Being sick is no fun! I have learned that going through the process of seeing a doctor you may encounter employees that are rude.Suck it up.The main objective...
"Disappointment for Healthcare"
Upmc is having their physicians lie and not prescribe pain medication after surgical procedures. Do they realize suicide rate is up 150% due to patients not...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Disappointment for Healthcare
Upmc is having their physicians lie and not prescribe pain medication after surgical procedures. Do they realize suicide rate is up 150% due to patients not being able to control pain!
If you are going to force your doctors to drink the kool-aid then they need to post on their doors no control substance. When people have surgery and you are telling them to take 3000 MG of Tylenol it's absolutely absurd.
Pain medication is needed for cancer patient, c sections, knee replacement and anything else that requires your body to be opened. Please stop spreading lies and treat women and men like humans and not robots
Preferred solution: Nothing. Awareness
User's recommendation: Make sure you get pain meds prior to your surgical procedure. If not find another hospital
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hanover, Pennsylvania
Poor patient relations at UPMC Hanover
- Medics and the doctor were great
- Receptionist and the charge nurse were useless
Preferred solution: Apology
User's recommendation: The entire staff wasn't horrible, just the charge nurse.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor mgmt from top to bottom
Preferred solution: Get better customer service support
User's recommendation: Look elsewhere for your health care needs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashland, Virginia
SCAM- Overbilled for Zero Care
- Scam
Preferred solution: Price reduction
Very poor operations/access to care and specialists.
When I moved to Pittsburgh from New York City, I felt relieved that I was coming to a city with what I thought was a good health system. I soon found out that managing one's care at UPMC is a full time job because the operations and logistics are the worst I've ever experienced, and I now have a few experiences within UPMC after two years that support this.
I had one harrowing, 9 hour Emergency Room wait for a suspected clot, I also scheduled a colonoscopy back in NYC after a positive screening result, and not being able to be scheduled for over 3 months, and I waited 4 months to get into see a physiatrist. While the doctors are good, the system is completely unfriendly to timely access and scheduling, and I was shocked to read that the CEO specialized in business operations! Maybe the executive operations are going well, but it's not good for patients.
This could easily be improved with focused quality and the right management, but none of my experiences, as well as discussions with the employees support this. In face the docs and employees all agree and they are victims of this very poor system, as well.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frackville, Pennsylvania
Terrible place upmc york
So this is the second time in about 5 weeks that I had my mother here. I'm sitting here right now.
I brought her in for stroke like symptoms. They did all the testing while in the ED. i went to get a bite to eat. I was gone for 40 minutes.
When I left my mother hit the call button to have someone help her to use the bathroom. When I came back she was laying in her own urine because no one answered the bell. She said she hit it 3 times. When I finally left for the night at 4pm the person that does the swallow therapy was to be in.
She was to be doing her rounds. Well here it is the next day and we were told that the order was done yesterday but wasn't put in until 808 this morning. And the doctor was only in for 5 minutes and told her that she was the priority. So the last time she was in when the doctor came in to see her that time...
for 5 minutes also. They didn't even know what she was in for. They siad she was in for diarrhea but she wasn't.
She was in for dehydration and UTI. So at this point I don't think I'll bring her out anymore to this hospital because they have dropped the ball to many time for my liking.
User's recommendation: Do not use this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Erie, Pennsylvania
Absolutely terrible medical care!
- Treat everyone like a hypochondriac
User's recommendation: DO NOT GO TO WEST SHORE UPMC
Montoursville, Pennsylvania
Stop Masking
User's recommendation: Do not recommend
Upmc sucks
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Super unfriendly for non-UPMC insurance holders
- Price too high
Preferred solution: Full refund
User's recommendation: Do not go there if you do not have UPMC insurance
Newville, Pennsylvania
Poor medical service!
User's recommendation: DO NOT GO TO UPMC WEST SHORE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Over charged , recover $1000 mistake after 5 years of payments
- Name
- Everything else
Preferred solution: Full refund
User's recommendation: .Don't *** Use this Company
Pittsburgh, Pennsylvania
Horrible
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Greensburg, Pennsylvania
I have hives since august 17 3 days post ACDF by Dr. Gertszen They have done nothing to help me. I have repeatedly ask for the material used to have patch testing by my dermatologist in dubois. said
Lock Haven, Pennsylvania
They have terable doctors
Preferred solution: Apology
User's recommendation: Do not go here
Tampa, Florida
Web-sight contradicts it’s self.
About
UPMC is a non-profit health care organization based in Pittsburgh, PA. The establishment operates more than 20 medical institutions, including campuses, regional and community hospitals, as well as Children's Hospital of Pittsburgh and the Magee-Womens Hospital. Moreover, UPMC provides health insurance, rehabilitation, retirement, home health care, and long-term care through about 15 senior living facilities. UPMC has also international presence, including a transplanting facility in Italy, cancer centers in Ireland, as well as other facilities and laboratories in the UK and China. In addition, the organization is involved in scientific and medical researches. The UPMC has direct and tight-knit relations with the Medical University of Pittsburgh.
UPMC is ranked 501 out of 3882 in Hospitals, Clinics and Medical Centers category
USA
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What procedure was done,